We are committed to ensuring a positive shopping experience for all our customers. If you need to return an item, please contact our team, we’ll assess each request with care and consideration.
Returns are subject to item condition, so we encourage you to review your order carefully before proceeding. Please note that items marked as final sale are not eligible for return.
We appreciate your understanding as we work to maintain the quality and reliability of our products.
Due to the nature of safety products and compliance standards, we generally cannot accept returns on items once they have been delivered, unless they are faulty or damaged upon arrival.
If your order arrives damaged or faulty, please contact us within 7 days of receipt with photos and details. We will arrange a replacement or refund promptly.
Custom or personalised items cannot be returned unless there is a manufacturing defect, as these products are made specifically to your order.
Please inspect your order upon arrival. If you find damage, notify us immediately with photos so we can assist with a replacement.