Returns Policy

We accept returns and exchanges for both defective and non-defective products. Items must be in new condition. Returns and exchanges must be made within 30 days of receipt. Items marked as final sale cannot be returned.

Returns are made by mail. Customers are responsible for return postage (flat rate $15). There are no restocking fees. Refunds are processed within 10 days.

We aim to make your shopping experience straightforward. Contact our team to start a return or exchange. Each request is assessed carefully to ensure a fair outcome. Review your order before returning items to avoid issues.

Frequently asked questions
Can I return safety products if I change my mind?

Due to the nature of safety products and compliance standards, we generally cannot accept returns on items once they have been delivered, unless they are faulty or damaged upon arrival.
What is your policy if I receive a damaged or defective safety product?

If your order arrives damaged or faulty, please contact us within 7 days of receipt with photos and details. We will arrange a replacement or refund promptly.
Are customised or personalised safety products returnable?

Custom or personalised items cannot be returned unless there is a manufacturing defect, as these products are made specifically to your order.
What if the product was damaged during shipping?

Please inspect your order upon arrival. If you find damage, notify us immediately with photos so we can assist with a replacement.