Returns & Exchanges

We accept returns and exchanges on both defective and non-defective items within 90 days of receipt, provided they are in new, unused condition. Please note that items marked as final sale are not eligible for return.

How it works

Returns are processed by mail. Customers are welcome to arrange their own return postage, or we can generate a prepaid Australia Post label on your behalf — simply ask our team when lodging your request. Label costs are charged at Australia Post rates and will be deducted from your refund. There are no restocking fees. Once we receive your item, refunds are processed within 10 business days.

Getting started

Simply get in touch with our team and we'll guide you through the process. Each request is reviewed carefully to ensure a fair outcome for everyone. We recommend checking your order thoroughly before lodging a return to help things move along smoothly.